Know who’s drifting before they cancel.
Attendance-based risk scoring turns your class data into a short call list every week — the members a coach should speak to before the direct debit gets cancelled.
Your gym software tracks payments. It doesn’t track people.
Attendance dropping off doesn’t trigger anything. The direct debit still comes out — right up until it doesn’t.
By the time someone says “haven’t seen Dan in a while,” Dan has already cancelled somewhere in his head, if not on paper.
Most systems can tell you a member has not been in for three weeks. None of them turn that into someone actually calling Dan.
How it works, week to week.
Connects to your existing gym software or door system, with no new hardware or separate member login.
Members scored green, amber or red on how their attendance has changed, not just its level.
A short, ranked list for coaches: who to speak to, and what changed for them.
Gentle check-in messages before it needs a human, so coaches only make the calls that matter.
Lapsed and cancelled members re-approached on a schedule, not on a whim.
One page: retention, at-risk count, saves. Something you can show a business partner.
Add-on, or standalone.
Before you ask.
If it can export attendance or connect by API, yes. We check on the call before you commit.
Around eight weeks of attendance data before the scoring is worth acting on.
For the red list, yes — a person beats a template. Everything before that is automated.
Monthly, no notice period. Your data stays yours on the way out.
Save the members you’ve already paid for.
Thirty minutes. We’ll look at how your enquiries are handled now and tell you if this fixes it.